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Phone Call Guide
Please use this guide for when you should call our office:
Call during regular office hours (Monday-Friday) for non-urgent issues including:
- If you have to schedule or reschedule an appointment
- If you have questions about your medication, treatment or side effects
- If you’re having nutrition problems
- If you need a prescription refill order for your pharmacy
- Please call by 3 p.m. and have your pharmacy’s phone number
- For narcotics such as MS Contin or Oxycontin, please plan to come into the office for a written prescription. By law, your pharmacy must have a written prescription and these prescriptions cannot be called into a pharmacy via phone. No narcotic prescriptions can be written on weekends.
- Your comfort and concerns are important to us. If a certain medication is not working, call and let us know.
Call anytime day or night if:
- Fever 100.5 F. degrees or greater
- Uncontrollable nausea or diarrhea
- Pain medication is not working
- Chest pains or shortness of breath
- Severe shaking or chills
- Bleeding from the nose or gums
- Blood in the urine
- Black, tarry bowel movement
- Severe diarrhea
- Constipation with intense abdominal cramping
- Changes in your vision or hearing
- Increased bruising or pinpoint red or purple spots anywhere on the body
- Or any new symptom causing you concern call again, and if any of these symptoms escalate to a life-threatening emergency or an urgent medical condition, call 911. Call our office only after you have made arrangements to get to the Emergency Room.
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